The terms under which we work together.

1. The plain-English summary

Sculptrix delivers operational intelligence for aesthetic practices through two offers: a $500 Patient Retention Scorecard (one-time diagnostic) and the Practice Intelligence Layer (a 12-month engagement under a hybrid pricing model).

We promise to do the work we contracted to do, on the schedule we agreed, in the architecture we documented (Pattern 2 — see /security). We expect to be paid on the schedule we agreed, with reasonable cooperation in providing the access required to do the work.

If either side falls short, the section on termination lays out what happens.

2. What we offer

Sculptrix offers two categories of engagement. Each has its own contract scope; the terms below cover the common ground.

• Patient Retention Scorecard — a one-time $500 diagnostic. A focused 4-6 hour audit of the practice's stack and the moments between visits. Delivered as a branded scorecard. Credited toward the first month of a Practice Intelligence Layer contract signed within 30 days.
• Practice Intelligence Layer — a 12-month engagement to design, build, and operate the Practice Intelligence Layer on the Pattern 2 architecture. Priced under the hybrid model documented in section 6 (a low monthly base scaled to practice size, plus a percentage of the incremental retention or repeat revenue Sculptrix recovers, governed by four guardrails).

3. The Patient Retention Scorecard ($500 audit)

The Scorecard is a one-time engagement governed by these terms (no separate signed contract required). Payment is collected at booking via Stripe. The deliverable is a branded scorecard micro-site mapping six revenue gaps, three recovery routes, and an estimated annual recovery range.

The $500 is fully creditable toward the first month of a Practice Intelligence Layer contract signed within 30 days of delivery.

The Scorecard is not a guarantee of any specific revenue outcome. It is a diagnostic. Estimated recovery numbers are framed as "Est." with industry-standard methodology disclosed in the deliverable.

Refunds are available within 24 hours of booking, before the audit work begins. After work begins, the engagement is non-refundable but the credit toward a follow-on contract remains available.

4. The Practice Intelligence Layer engagement

Common terms

• The contract is documented in a Statement of Work that references this terms document and the Master Services Agreement.
• The contract includes named deliverables, a delivery schedule, an escalation path, and the access requirements to perform the work.
• All work is performed under the Pattern 2 architecture documented at /security.
• The contract includes a Service Level Agreement covering uptime, response time, and incident notification.

Contract length and renewal

• Practice Intelligence Layer: 12-month term, renewable. The hybrid pricing baseline resets annually on renewal — never adjusted mid-term.

5. Payment and billing

The Scorecard is paid in full at booking via Stripe.

The Practice Intelligence Layer is billed under the hybrid model. The base fee is billed monthly in advance via Stripe ACH or card, due net-15. The performance component is billed quarterly in arrears, calculated against the documented baseline and reviewed in the quarterly business review (true-up).

Late payments accrue interest at 1.5% per month or the maximum permitted by Florida law, whichever is lower. Repeated late payment is grounds for service suspension after written notice.

6. A note on hybrid pricing

The Practice Intelligence Layer is priced as a base monthly fee plus a percentage of the incremental retention or repeat revenue Sculptrix is responsible for surfacing. The model is governed by four guardrails:

• Cap. The performance component cannot exceed a documented monthly ceiling.
• True-up. Performance is reviewed quarterly in a documented true-up call. Disputed quarters are reconciled before the next bill.
• Baseline lock. The baseline against which incremental revenue is measured is locked at contract start and reset annually on renewal — not adjusted mid-term.
• Transparent dashboard. The customer-facing dashboard displays the running performance calculation in real time. There are no surprise quarterly bills.

The hybrid model is the Practice Intelligence Layer offer. The Patient Retention Scorecard is the only flat-fee engagement, governed by section 3 above.

7. Deliverables and timelines

Each engagement names its deliverables and a delivery schedule in the Statement of Work. Material delays trigger a written notice from Sculptrix with the cause, the new estimated delivery date, and any options the practice has.

Practice-side delays — for example, a delay in providing PMS access — extend the timeline by the equivalent period without penalty to either side.

Force majeure events (declared regulatory action, infrastructure-provider outage exceeding 48 hours, etc.) suspend the schedule for the duration of the event.

8. Who owns what

The practice owns

• All patient health information (which never leaves the PMS — see /security)
• All practice business data inside the PMS
• All content the practice approves for publication
• The custom configuration of any Sculptrix agent built specifically for the practice (the configuration is portable; the underlying platform code is not)

Sculptrix owns

• The Practice Intelligence Layer platform code, models, and architecture
• The intellectual property in shared agent designs that benefit all customers
• Anonymized aggregate operational metadata used to improve the platform

9. Warranties and disclaimers

Sculptrix warrants that the services will be performed in a professional manner consistent with industry practice. Sculptrix does not warrant any specific revenue outcome from the use of the Scorecard or the Layer.

Estimated recovery numbers in the Scorecard are framed as estimates, derived from industry-standard methodology, disclosed in the deliverable. They are not guarantees.

The platform is provided "as is" with the SLA-defined uptime and response commitments. No other warranty, express or implied, is made.

10. Limitation of liability

Sculptrix's aggregate liability under any engagement is limited to the fees paid by the practice in the twelve months preceding the event giving rise to the claim, except in cases of gross negligence, willful misconduct, or breach of confidentiality.

Neither party is liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or business interruption.

The Pattern 2 architecture is designed to keep Sculptrix out of the path of HIPAA-regulated patient health information. If a practice elects to share PHI with Sculptrix outside the architected channels (for example, by emailing a patient record), the liability for that disclosure rests with the practice, not Sculptrix.

11. Termination

Either party may terminate any engagement for material breach by the other, with thirty (30) days' written notice and an opportunity to cure.

Either party may terminate any engagement for convenience at the end of the contract term, with sixty (60) days' written notice before the renewal date.

On termination, Sculptrix returns or deletes any practice-owned data in its possession within thirty (30) days. The practice pays for services performed through the termination date.

Sections covering data ownership, limitation of liability, and confidentiality survive termination.

12. Governing law

These terms and any engagement made under them are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

Any dispute arising under these terms is to be resolved through good-faith negotiation first, then through binding arbitration in Orange County, Florida, before either party files in court.

13. How to reach us

Sculptrix LLC
Belle Isle, Florida
briana@sculptrix.ai

For contract questions, billing matters, or the Statement of Work template, write directly. The note reaches Briana.